Refund Policy

This Refund Policy explains when and how refunds are issued for bookings made with Shiv Shakti Travels and Cab Services.

Advance Payments

Where an advance payment is collected for a booking (typically for outstation, wedding or Tempo Traveller/Urbania bookings), this is confirmed with you in writing (WhatsApp or email) at the time of booking, along with the applicable refund terms for that specific trip.

When a Refund Applies

• If we are unable to provide the confirmed vehicle for a booking due to a fault on our side, any advance paid is refunded in full.
• If a trip is cancelled within the free-cancellation window described in our Cancellation Policy, any advance paid is refunded in full.
• If a trip is cancelled after the free-cancellation window, a partial deduction may apply as described in the Cancellation Policy, with the remaining amount refunded.

Refund Method & Timeline

Refunds are processed to the original payment method used, typically within 5-7 business days of the refund being approved.

Disputed Charges

If you believe you were charged incorrectly, contact us within 7 days of the trip at amardipsinhzala21@gmail.com or +91 79909 51691 and we will review the trip details with you.